National Director of Store Operations

  • UnitedStatesJobs
  • Baton Rouge, LA, USA
  • Feb 10, 2018
Full time Administration Management Retail

Job Description

National Director of Store Operations

Southern Marsh Collection - Baton Rouge, LA

Estimated salary $121K

UnitedStatesJobsCareers in partnership with Southern Marsh Collection is in search of a National Director of Store Operations.

The Director will be directly involved in the process of developing new stores, including layout, design, functionality and overall look of the retail stores. The Director will oversee retail operations including expense management, policies and procedures, operations and communication support to the field team, retail IT and POS systems, store opening processes, and capital and expense projects involving store operations. Director will partner with Sr. Management and cross functional members of the Direct to Consumer team to develop strategic initiatives and implement operational processes to achieve departmental goals. The Director will provide dynamic ideas to positively impact business initiatives and the vision for the team and peers. The Director will provide his team with the leadership to enable them to develop their professional competencies.


Partners with Sr. Management to develop, implement and manage strategic expense initiatives that will enable the division to provide an ultimate retail experience.

Directs the development and management of retail policies and procedures as well as implements updates to meet the needs of the business and maintain compliance with all ADA retail guidelines.

Collaborates with the field leadership team to monitor, analyze, report and improve upon store management and associate incentive programs.

Develops the use of analytical tools to improve store reporting and metrics (shopper-trak, foresee, weekly/monthly reports, etc.).

Directs the management of the daily communication to the stores from the cross functional corporate team to balance workload, ensure projects are completed on time, and maintain focus on an exceptional brand experience.

Directs management of the physical inventory process and shortage control program in partnership with the field teams, inventory control and loss prevention to achieve expected shortage results.

Directs and drives innovation through the Retail POS System and other Retail related Information Systems.

Directs and influences the store development and opening process to achieve process and cost efficiencies across the field leadership, visual merchandising, real estate, operations and HR teams.

Directs management of projects that involve retail store operations in partnership with Real Estate, Visual Merchandising, and IT and other cross functional areas.

Provide the team with professional and personal competency based development guidance in accordance with the SMC development standards.

Leads and develops field training function, with an emphasis on product knowledge, sales skills and helping to deliver incredible service and engagement for our customers.

Leveling-up accountability standards to ensure the integrity of brand, responsibilities, and overall performance of leadership are working towards the same goal.

Perform these and other duties as assigned.


10+ years retail management experience with at least 5 of those years in a senior level field of retail leadership.

BA or BS degree in Business Administration or marketing from a four-year college or university, MBA preferred.

Relevant work experience in planning, development and execution, with an understanding of all phases of retail operations.

Progressive responsibility/experience in management within retail stores, operations, or finance.

Previous experience in multiple-store operational and fiscal management. Retail and outdoor industry experience preferred.

Proficient in Excel and MS Office products. Excellent management, analytical, communication, and presentation skills.

Ability to manage a diverse group of individuals, lead change and inspire work toward a common goal.

Creative thinking; ability to turn concept into execution and scale according to market.

Track record of establishing and implementing processes and executing to a clear goal.

Travel required: 70%

Company Information:

Southern Marsh Collection LLC develops and markets men’s, women’s, and youth apparel and accessories. Since 2008, Southern Marsh has provided a casual lifestyle oriented appare for the individual who values seamless work to wear in the aspirational South.

Southern Marsh is available online and throughout 500 independent retailers in the United States. The company is headquartered in Baton Rouge, LA with its fulfillment facilities in a nearby city.

Job Type: Full-time

Required experience:

  • Management: 10 years
  • Apparel: 10 years
  • Retail Sales: 10 years

Required education:

  • Bachelor's

Job Location:

  • Baton Rouge, LA