New York, NY, USA
AVP, Strategy and Development
Mental Health Association of New York - New York, NY
Estimated salary $137K
UnitedStatesJobsCareerrs has partnered with Mental Health Association of New York to locate an AVP, Strategy and Development to join their team in New York, NY.
MHA-NYC is a nonprofit organization with local roots and a national reach that for over 50 years has been leading the way in mental health with a three-part mission of service, advocacy, and education.
Every year, we reach over one million people nationally with mental and behavioral health challenges through high quality innovative programs.
The Mental Health Association of New York City is searching for an Assistant Vice President of Business Development.
The position will work directly with the EVP of Strategy and Business Development to drive the future of the organization, ensuring the availability of Mental Health Services to all.
He/She will develop relationships and build the pipeline of prospective strategic partners and growth opportunities that align with the mission of the organization.
Essential Duties and Responsibilities:
Identify, develop and maintain a broad-based scope of relationships to drive organization initiatives.
Identify opportunities and execute all aspects of mergers and acquisitions and strategic partnerships.
Work with functional groups to identify, design and support strategic business plans for growth opportunities.
Responsible for business plan, project plan, budgets, and full scope of work, including financial and operations reporting, for all partnerships, mergers, or customer agreement. Represent the organization at external meetings, conferences, and industry events.
Drive the innovation, technology, and data analytics partnerships to enhance the delivery of services.
Master's & MBA (Preferred)
5 years of Healthcare, Mental Health or Healthcare experience (Preferred)
Non Profit Experience (Desired)
Proposal and grant writing expertise (Preferred)
Proven full cycle relationship development and management.
Excellent communication and persuasion skills.
Strong analytical, problem-solving and negotiation skills.
Self -starter with the ability to drive the mission of the Mental Health Association.
Experience in the behavioral health field preferred.
Collaborative work style
Job Type: Full-time
Growing Organizations and Driving Results: 3 years
nonprofit: 2 years
Business Development and Client Facing: 3 years
Mental Health, Healthcare, or Public Administration: 5 years
New York, NY
Portland, OR, USA
Sr. Client Success Manager
Catalyte - Portland, OR
UnitedStatesJobsCareers is in partnership with Catalyte to find a skilled Sr. Client Success Manager.
The ideal CSM candidate is someone with a deep understanding of what it takes to manage a client to successful results in their use of outsourced software development services, and who understands how to help an organization maximize the targeted effectiveness of a breadth of services across staff augmentation, project work and managed services. Experience in software delivery is critical – this role must understand the operational execution of and challenges around how enterprise, web and mobile applications are built, enhanced and modernized. CSMs welcome complex challenges and relish the opportunity to consult with clients to solve their problems and transform their approach to application development and maintenance.
To achieve success, you must be truly passionate about customer success and advocacy, and you must have a proven track record of delivering excellent outcomes around client satisfaction, retention and Net Promoter Score (NPS) results.
CSMs build client partnerships by communicating flawlessly, establishing trust and credibility, delivering to their commitments, understanding problems, crafting solutions, providing thought leadership and offering strategic advice. They deliver proven value quickly for both clients and Catalyte by leveraging an in-depth knowledge of clients, a clear understanding of Catalyte’s capabilities and services, and extensive domain expertise. CSMs are enthusiastic client-facing professionals who serve as trusted advisors for each client in optimizing their use of Catalyte capabilities and services to drive success via data, insights, and industry best practices in user experience design, software development and quality engineering.
Client Success and Consulting
Meet or exceed objectives and key results (OKRs) around client retention, satisfaction, reference-ability and Net Promoter Score (NPS) results.
Develop, execute and maintain client strategies to drive OKRs.
Contribute to contract and proposals, including statements of work, renewals, extensions, RFP/RFI responses and other add-on business.
Partner with sales to identify new opportunities within existing accounts and support up-selling and cross-selling.
Manage client success metrics and expectations, monitor and measure customer satisfaction, and succinctly communicate delivered value. Facilitate internal distribution and communication of this information.
Build and maintain domain expertise within your client’s markets and industries.
Monitor key performance indicators for Catalyte delivery teams and work with Development Managers and other colleagues in software delivery to resolve any issues with individual and team performance.
Demonstrate strong empathy for clients and commitment to their success.
Digest software delivery data and project results, synthesize findings, collaborate with Catalyte tea and present findings back to clients in an actionable and concise way.
Identify and mitigate risks to client relationships.
Work with Development Managers to effectively leverage internal solution delivery resources to provide advice, thought leadership and added value to client organizations.
Analyze client software delivery domains and practices, compare to industry best practices, collaborate with Development Managers to identify opportunities for improvement, propose improvements based on LOE and ROI, and partner with clients to affect change.
Understand the client's business goals and technical environment, including the high-level architecture, technologies, languages and frameworks being used by the client.
Ensure internal alignment on account strategy by working with Development Managers and partnering with internal teams to develop and execute on account plans as needed.
Continually assess, document, and analyze client progress toward goals and desired results.
Provide feedback to fellow team members professionally and constructively, and actively seek feedback for professional improvement and growth.
Client Relationship Management
Develop and maintain effective, productive relationships with all key decision makers and influencers within the client organization. Support sales in their relationship-building activities and objectives by sharing information.
Manage strategies and tactics for resolving any client issues or escalations.
Partner with marketing to identify, develop and produce customer success case studies.
Cultivate key client relationships with both breadth and depth.
Facilitate resolution of contractual and accounting-related client support issues.
Maintain and enhance client satisfaction by providing ongoing, proactive support throughout the customer life cycle.
Maintain and deliver internal and external metric reporting.
Leverage Catalyte team, methodologies and best practices to support client on-boarding, consulting and ongoing opportunity discovery.
Lead internal client success planning and strategy sessions.
Identify, track and resolve all issues and risks associated with client satisfaction and retention.
Develop and deliver periodic customer success reviews that confirm client satisfaction and alignment, resolve issues with the help of our Development Managers, and course-correct as needed to enable client retention and satisfaction.
Drive resolution of any client escalations by coordinating with Development Managers and owning the client issue until its resolution.
Manage client expectations effectively.
Ensure any account issues are resolved quickly, leveraging resources from across the company as needed.
REQUIRED SKILLS AND EXPERIENCE
5+ years of experience in a client success, account management or client services position, focusing on driving client satisfaction and building relationships within large companies.
Experience in contract definition (drafting statements of work, defining services and deliverables, etc.).
Excellent interpersonal skills and ability to influence for results, with the ability to communicate efficiently with software delivery professionals (Program Managers, Tech Leads, Development Managers, Directors) and client executives (VPs, CTOs, etc.)
Excellent communication, presentation and facilitation skills, with the ability to explain technical subjects and concepts to non-technical stakeholders.
Ability to deliver results under pressure, work independently, and take ownership of relationships and responsibilities.
Proven track record of meeting or exceeding performance and retention goals.
Proven experience with and understanding of application development and software delivery, including an understanding of the software delivery lifecycle (SDLC) and agile software development.
Strong critical thinking and situational awareness.
Software project experience strongly preferred (e.g. Project Manager, Business Analyst, Tech Lead, Developer, QA, etc.), preferably in a consulting environment.
Strong analytical, organizational and interpersonal skills.
Ability to quickly build trust and rapport.
Self-motivated with a strong sense of accountability.
Ability to develop long-term strategic and executive-level relationships
Bachelor’s degree in computer science or business is a plus.
Possesses a solid understanding of software requirements management, user experience design, application programming and system design.
Ethical, organized and trustworthy.
Willingness to travel as required (typically less than 25%)
Job Type: Full-time
client success and account management: 6 years
Software: 5 years
Do not repost this job verbatim on Indee